CPARS Ratings Guide

Build and maintain exceptional past performance ratings

CPARS Rating Scale

Exceptional

Performance exceeds contractual requirements

Very Good

Above expectations, minor issues quickly resolved

Satisfactory

Meets requirements, normal contractor effort

Marginal

Below expectations, recovery plan required

Unsatisfactory

Does not meet requirements, significant issues

Evaluation Areas

Area Key Factors Best Practices
Technical/Quality Deliverable quality, innovation, problem-solving Exceed specs, proactive improvements
Schedule On-time delivery, milestone achievement Early delivery, contingency planning
Cost Control Budget management, cost savings Under budget, value engineering
Management Communication, responsiveness, staffing Proactive updates, stable team
Small Business Subcontracting goals, reporting Exceed goals, mentor programs

Maintaining High Ratings

Proactive Strategies

  • Regular customer meetings
  • Document achievements
  • Address issues immediately
  • Exceed requirements when possible
  • Maintain detailed records

Response Process

  • Review draft within 14 days
  • Provide supporting documentation
  • Request discussion if needed
  • Submit formal comments
  • Follow up on final rating